Refund , Return , Shipping & Cancellation Policy
RTI Countertops are custom made and fabricated to your specifications.
Due to their custom nature, we do not accept returns or issue refunds
on these items. Once an order has been received by us it will be
scheduled for production and within 24 hrs you will receive a confirmation
which will show all of the order detail, estimated ship date or
installation date and final costs. If we do not hear from
you within 1 business day of that notice we will release the order
for manufacturing. Once released, changes or cancellations
will not be allowed.
RTI Countertops are shipped nationwide and delivered via common
carrier best suited for delivery to your area. Transit times
vary based on destination but generally take 5
-7 business days from our location to most parts of the
country. If packaging or cartons are damaged when delivered it
is the customer’s responsibility to note that on the bill
of lading and refuse the shipment. We must be notified immediately
so we may take the proper steps to expedite a replacement. All
items that are damaged in transit will be replaced at ShopCounterTops.com
expense. It is the customers responsibility, upon receipt of shipment, to open and inspect all pieces received, and in the evenet there is concealed damges, descrepancies, shortages, etc., ShopCounterTops is to be notified immediately, not to exceed 2 Days or 48 hours, so a remedy can be expedited.
the event that shipments of RTI Countertops are refused, any associated
costs incurred such as return shipping, freight and storage fees
will be the responsibility of the customer and if necessary ShopCounterTops.com
will charge the customer for any such fees.
the event a countertop is fabricated incorrectly it is the customer’s
responsibility to notify us within 2 days of receipt of their
order so we may take the proper steps to expedite a replacement.
also offers fully customized countertops which require a certified
professional to measure and template in order to complete the order
correctly. No shipping charges apply since these countertops
are delivered by our certified installers the day of installation.
may cancel an order for a custom installed countertop project within
1 full business day before the scheduled on-site measurement has
been performed. A full refund in the amount paid will be
issued. In the event that the order is cancelled after the on-site
measurement has been performed, and before the Fabrication Order
Acknowledgement has been signed and returned to ShopCounterTops.com,
a cancellation fee will be charged in the amount of either $150.00
or the Trip Fee amount, whichever is greater. After signing
and returning the Fabrication Order Acknowledgement to ShopCounterTops.com
you may no longer cancel the order.
standard stock items or accessories, we will accept returns within 60 days
with the following conditions: it is the responsibility of the
customer to ensure that the returned item is sent back in original
packaging and is in re-saleable condition. There is a standard
20% re-stocking fee for all non-damaged items that are returned.
Shipping costs are non-refundable.